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MBI Solutions, Inc.
4750 Hempstead Station
Kettering, OH 45429
800.875.0136
Testimonials
Here's what some of our clients have to say about the quality services provided by MBI Solutions.
“We hadn't used a billing company prior to coming to MBI. Over the past year, the increased revenue that billing has generated has been a big help to the general budget. MBI is immediately in contact with us any time a question arises, and they have a very quick response time when we have questions. They facilitated every step of the transition to billing, putting everything in place that we needed.
MBI's ability to interface with reporting software is a huge plus. We plan to implement electronic reporting software because of this ability. Previously, we had to carry hard copies of reports with us on the trucks. With the reporting software, we'll be able to use laptops, which will help us streamline the process.
I feel MBI has been a great value to our department. The decision to bill with them was the right one.”
“MBI has really helped us out over the years. They are competitive and offer solid support, and we never have to make more than one phone call to them if we have questions. MBI's staff also catches and corrects any problems the first time. They always have the right person for the job in-house. The billing staff has always been kind, considerate, and professional.
When we approached MBI, we knew we wanted to utilize electronic reporting software from the start, and they worked with us, so we could support a local software company by using a locally produced program in our department. In addition, MBI's services have allowed us to go from an on-call department to a fully staffed 24-hour department. Approximately 40% of our current revenue comes from our billing with MBI.
Our relationship with MBI has been stellar. Their staff is very capable, the technology is top of the line, they have an excellent resource in online reporting, and their research capabilities are very user friendly. MBI has gone out of their way to teach us whatever we need to know to be more productive. More than just collecting money, MBI has helped us to become more efficient and made us more professional. ”
Chief Elmer Bergman, Jr.
City of Englewood Fire Department
Englewood, OH
“We chose MBI because their services gave us what we needed. They offer a personal touch to their clients. Whenever we have needed questions answered, the staff at MBI has always been very helpful and gets right back with us. Recently, we started MVA billing, and MBI was there to help us get up and rolling quickly, despite it being a new experience.
We had previously billed with another company, and when we transferred to MBI, it was a very smooth transition. Online information is easy to pull up, enabling us to check the status of our monthly payments whenever necessary. We have also had a good experience with transferring our data electronically. Overall, we are very happy with MBI handling our billing."
Chief Casey
Harrison Township Fire Department
Dayton, OH
“"MBI Solutions is the only company we’ve ever billed through. They offer a total package, going so far as to help us get our data systems set up and helping us make a smooth transition from not billing to where we are now. MBI has excellent customer service. They’re really great about getting answers for us when we need assistance, both for ourselves and our clients. They’re always on top of things.
Also, billing through MBI has helped us bring back several members of our staff that had been previously laid off. And the money we receive through MVA billing is used for departmental staff training. MBI was definitely the right choice for us.””
Assistant Chief John Harsch
Mansfield Fire Department
Mansfield, OH